Last Updated: Sep 11, 2026
This page explains what Boatsy stores when a charter business ("partner") connects its WhatsApp Business account to Boatsy Concierge through Meta's Embedded Signup, what Boatsy stores about the customers who message that business on WhatsApp, and how to have that data deleted. The deletion route below applies in the same way to enquiries that reach Boatsy Concierge through a partner's website contact form or by email. For the general framework on personal data see our Privacy Policy.
DATA WE HOLD FOR A CONNECTED PARTNER
The WhatsApp Business Account (WABA) id, and the phone number id and display number of each connected number.
The business access token Meta issues to Boatsy for that account. It is stored encrypted and used only to send and receive messages on the partner's behalf, to manage message templates, and to read the account's number, health and billing status; it is never shared with third parties.
The name, language and approval state of the message templates Boatsy registers on the partner's account.
The content of WhatsApp conversations handled through Boatsy Concierge, including the messages sent by the partner's AI assistant and staff.
Technical records of connections, disconnections and health checks (time, acting user, outcome).
DATA WE HOLD ABOUT END CUSTOMERS
For a customer who messages a partner on WhatsApp we store the phone number, the name shown in WhatsApp, the conversation with the partner through Boatsy, and the charter enquiry details shared in it (dates, route, group size, budget). This data is processed only to answer that partner's enquiry. We keep the conversation and the enquiry details for as long as they are needed to provide the service and follow up on the enquiry; they are not deleted automatically unless a deletion request is made.
HOW TO REQUEST DELETION
To have the data we hold deleted you need to write to us; the second step below ends Boatsy's access but does not by itself delete anything.
Email us (this is the route that triggers deletion): write to support@boatsy.com with the subject "Data deletion request". If you are a partner, write from the email address registered as the owner of the partner account. If you are a customer, so that we can verify the request comes from you, message us from the WhatsApp number concerned or write from the email address you used with that business, and name the business. For a representative acting on your behalf we ask for written authority.
Remove Boatsy's access on the Meta side: in Meta Business Settings > Integrations > Connected apps, remove "Boatsy Concierge". This ends Boatsy's access on Meta's side immediately; it does not delete the data Boatsy has already stored, so please also write to support@boatsy.com.
WHAT HAPPENS NEXT
When the connection ends, WhatsApp messaging through Boatsy stops immediately; the stored access token is deleted as part of the deletion described below. The partner's WhatsApp Business account, number and Meta billing are unaffected and stay under the partner's control in WhatsApp Manager.
Boatsy deletes the access token, the template records and the conversation data covered by the request within 30 days and confirms by email. Where a record must be kept to meet a legal obligation (for example invoicing), we tell you what is kept and why.
Backups are purged on their normal cycle, within 90 days.
CONTACT
For questions about this page: People First Experiences Limited, C/O Eee Accountants, 35 New Broad Street, London, England, EC2M 1NH or support@boatsy.com.