Last Updated: Feb 21, 2023
Boatsy exists to help build connections between people and make the world more open and inclusive. In short—to build a world where anyone can belong anywhere. We are a community built on trust. A fundamental part of earning that trust means being clear about how we use your information and protecting your human right to privacy.
This Privacy Policy describes how People First Experiences Limited, C/O Eee Accountants, 35 New Broad Street, London, England, EC2M 1NH. and its affiliates (“we,” “us,” or “Boatsy”), process personal information in relation to your use of the Boatsy Platform. Depending on where you live and what you are doing on the Boatsy Platform, the supplemental privacy pages listed below may apply to you. Please follow the links and review the supplemental information describing how we process personal information for those regions and services.
Undefined terms in this Privacy Policy have the same definition as in our Terms of Service (“Terms”).
PERSONAL INFORMATION WE COLLECT
Information Needed to Use the Boatsy Platform. We collect personal information about you when you use the Boatsy Platform. Without it, we may not be able to provide all the boat rental services requested. This information includes: Contact, Account, and Profile Information. Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use. Identity Verification and Payment Information. Such as images of your government-issued ID (as permitted by applicable laws), your ID number or other verification information, a selfie when we verify your ID, bank account or payment account information. If you are not a Boatsy user, we may receive payment information relating to you, such as when a Boatsy user provides your payment card to complete a boat rental booking. If a copy of your ID is provided to us, we may scan, use, and store information contained in your ID to verify your identity and for security purposes.
Information You Choose to Give Us. You can choose to provide us with additional personal information. This information may include: Additional Profile Information. Such as gender, preferred language(s), city, and personal description. Some of this information as indicated in your account settings is part of your public profile page and will be publicly visible. Information About Others. Such as a payment instrument belonging to another person or information about a co-traveler. By providing us with personal information about others, you certify that you have permission to provide that information to Boatsy for the purposes described in this Privacy Policy and you have shared the Boatsy Privacy Policy with them. Other Information. Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with Boatsy Support and other Members, import or manually enter address book contacts, provide your address and/or geolocation, or share your experience with us. This may include health information if you choose to share it with us.
Information Automatically Collected by Using the Boatsy Platform and Our Payment Services. When you use the Boatsy Platform and Payment Services, we automatically collect personal and other information. This information may include: Geolocation Information. Such as precise or approximate location determined from your IP address, mobile or other device’s GPS, or other information you share with us, depending on your device settings. We may also collect this information when you’re not using the app if you enable this through your settings or device permissions. Usage Information. Such as the pages or content you view, searches for boat listings, bookings you have made, additional services you have added, and other actions on the Boatsy Platform. Log Data and Device Information. Such as details about how you’ve used the Boatsy Platform (including if you clicked on links to third-party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, and the pages you’ve viewed or engaged with before or after using the Boatsy Platform. We may collect this information even if you haven’t created a Boatsy account or logged in. Cookies and Similar Technologies As Described in Our Cookie Policy. Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address, and other related transaction details.
Personal Information We Collect from Third Parties. We collect personal information from other sources, such as: Third-Party Services. If you link, connect, or login to the Boatsy Platform with a third-party service (e.g., Google, Facebook, WeChat), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service. Background Information. For Members in the United States, to the extent permitted by applicable laws, we may obtain, for example, reports of criminal records, sex offender registrations, and other information about you and/or your background. For Hosts in India, to the extent permitted by applicable laws, we may perform criminal background checks. For Members outside of the United States, to the extent permitted by applicable laws and with your consent where required, we may obtain police, background, or registered sex offender checks. We may use your information, including your full name and date of birth, to obtain such reports. Enterprise Product Invitations and Account Management. Organizations that use our Enterprise products may submit personal information to facilitate account management and invitations to use enterprise products. Referrals and Co-Travelers. If you are invited to the Boatsy Platform, for example, as a co-traveler on a trip, the person who invited you can submit personal information about you such as your email address or other contact information. Guest Travel Insurance. If you make a claim under our Guest Travel Insurance policy, we will receive information regarding your claim in order to process, handle, or assess your claim and as outlined in this Privacy Policy. Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as references, demographic data, or information to help detect fraud and safety issues from third-party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers for use in our fraud prevention, security investigation, and risk assessment efforts. We may receive information about you and your activities on and off the Boatsy Platform, or about your experiences and interactions from our partners. We may receive health information, including but not limited to, health information related to contagious diseases.
HOW WE USE INFORMATION WE COLLECT
We use personal information as outlined in this Privacy Policy.
Provide, Improve, and Develop the Boatsy Platform. We may process this information to: enable you to access the Boatsy Platform and make and receive payments, enable you to communicate with other Members, process your request, perform analytics, debug, and conduct research, provide customer service training, send you messages, updates, security alerts, and account notifications, process, handle, or assess insurance claims or similar claims, personalize and customize your experience based on your interactions with the Boatsy Platform, your search and booking history, your profile information and preferences, and other content you submit, and enable your use of our enterprise products and accommodation services. If you provide us with your contacts’ information, such as your friends or co-travelers, we may process this information to: (i) facilitate your referral invitations, (ii) share your trip details and facilitate trip planning, (iii) detect and prevent fraud, and (iv) facilitate your requests or for any other purpose you authorize.
Create and Maintain a Trusted and Safer Environment. We may process this information to: detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activities, study and combat discrimination consistent with our Nondiscrimination Policy, conduct fraud prevention, security investigations, and risk assessments, verify or authenticate information provided by you, conduct checks against databases and other information sources, including background checks, comply with our legal obligations, protect the health and well-being of our Guests, Hosts, Hosts’ employees, and members of the public, resolve disputes with our Members, including sharing information with your co-Host(s) or additional Guests about disputes related to your role as a co-Host(s) or additional Guests, enforce our agreements with third parties, determine eligibility for certain types of bookings, such as Instant Book, comply with law, respond to legal requests, prevent harm, and protect our rights (see section 4.5), enforce our Terms and other policies (e.g., Nondiscrimination Policy), and assess or evaluate your interactions with the Boatsy Platform and information obtained from third parties. In limited cases, automated processes, which analyze your account and activities on the Boatsy platform as well as information in relation to activities on and off the Boatsy platform that can be associated with you, could restrict or suspend your access to the Boatsy Platform if such processes detect activity that may pose a safety or other risk to Boatsy, our community, or third parties. If you would like to challenge decisions based on automated processes, please contact us via the Contact Information section below. You can find out more about how our system determines whether certain reservations may carry a
Create and Maintain a Trusted and Safer Environment. We may process this information to: Detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activities, Study and combat discrimination consistent with our Nondiscrimination Policy, Conduct fraud prevention, security investigations, and risk assessments, Verify or authenticate information provided by you, Conduct checks against databases and other information sources, including background checks, Comply with our legal obligations, protect the health and well-being of our Guests, Hosts, Hosts’ employees, and members of the public, Resolve disputes with our Members, including sharing information with your co-Host(s) or additional Guests about disputes related to your role as a co-Host(s) or additional Guests, Enforce our agreements with third parties, Determine eligibility for certain types of bookings, such as boat rentals, Comply with law, respond to legal requests, prevent harm, and protect our rights (see section 4.5), Enforce our Terms and other policies (e.g., Nondiscrimination Policy), and Assess or evaluate your interactions with the Boatsy Platform and information obtained from third parties. In limited cases, automated processes, which analyze your account and activities on the Boatsy platform as well as information in relation to activities on and off the Boatsy platform that can be associated with you, could restrict or suspend your access to the Boatsy Platform if such processes detect activity that may pose a safety or other risk to Boatsy, our community, or third parties. If you would like to challenge decisions based on automated processes, please contact us via the Contact Information section below.
Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may process this information to: Send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms, Personalize, measure, and improve our advertising, Administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Boatsy or its third-party partners, Analyze characteristics and preferences to send you promotional messages, marketing, advertising, and other information that we think might be of interest to you, Invite you to events and relevant opportunities, and Send, with your consent, promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.
Analyzing and Sharing Your Communications. We may review, scan, or analyze your communications on the Boatsy Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcing our Terms of Service, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other sites, and subject to applicable law, we scan and analyze all images uploaded by users to the Boatsy platform in message threads, profiles, listings, and experiences for certain illegal or inappropriate activities (such as evidence of child exploitation) for the purpose of identifying and reporting content violations to appropriate authorities. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications. We may also share your communications as set out in the “Sharing & Disclosure” section.
Linking Third-Party Accounts. You can link your Boatsy account with certain third-party services like social networks. Your contacts on these third-party services are referred to as “Friends.” When you direct the data sharing by creating this link: Some of the information provided to us from linking accounts may be published on your public profile, Your activities on the Boatsy Platform may be displayed to your Friends on the Boatsy Platform and/or that third-party service, A link to your public profile on that third-party service may be included in your Boatsy public profile, Other Boatsy users may be able to see any Friends that you may have in common with them, or that you are a Friend of their Friend if applicable, Other Boatsy users may be able to see any schools, hometowns, or other groups you have in common with them as listed on your linked social networking service, Information you provide to us from the linking of your accounts may be stored, processed, and transmitted for fraud prevention, security investigations, and risk assessment purposes, and Publication and display of information that you provide to the Boatsy Platform through this linkage is subject to your settings and authorizations on the Boatsy Platform and the third-party service.
Provide Payment Services. Personal information is used to enable, or authorize third parties to use, Payment Services, such as to: Detect and prevent money laundering, fraud, abuse, and security incidents, as well as conduct risk assessments, Comply with legal and compliance obligations (such as anti-money laundering regulations and sanctions enforcement), Enforce the Payment Terms and other payment policies, and Provide and improve Payment Services.
SHARING & DISCLOSURE
If you reside outside of the United States, learn about safeguards we rely on for transferring personal information to recipients outside of the EEA reach out to us for further information.
Sharing With Your Consent or at Your Direction. Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your Boatsy account or participating in promotional activities by Boatsy partners or third parties. Where permissible under applicable law, we may use certain information about you, such as your email address, that we share with social media platforms after de-identifying it to generate leads, drive traffic to Boatsy, or otherwise promote our products and services.
Sharing Between Members. To help facilitate boat rentals or other interactions between Members, we may share information in situations such as: Between Guests and Hosts when a boat rental request is made or a dispute is submitted, including profile information, name, names of any additional Guests, cancellation history, review information, age of guest (unless prohibited by applicable law), and other relevant information. When a boat rental is confirmed, we share additional details to assist with coordinating the rental, such as profile photo and phone number. Between Hosts when you accept an invitation to host with another Member, authorizing them to access and update your information.
Information You Publish in Profiles, Listings, and Other Public Information. Your public profile page and boat rental listings include certain information that you choose to share publicly, which may include: Your public profile page details like your profile photo, first name, description, and city. Boat listing pages with information such as the boat’s location, availability, profile photo, and additional details you choose to share. Reviews, ratings, and other public feedback. Content in community or discussion forums, blogs, or social media posts. Information you share publicly on the Boatsy Platform may be indexed through third-party search engines.
Host Service Providers. Hosts may use third-party services to assist in managing or delivering their services, such as cleaning services or equipment providers. Hosts may use features on the Boatsy Platform to share information about the Guest (like check-in and check-out details, Guest name, and phone number) with such service providers.
Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting Our Rights. We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, authorized third parties, or other Members, if and to the extent we are required or permitted to do so by law, or where disclosure is reasonably necessary to: Comply with our legal obligations, Respond to valid legal requests relating to a criminal investigation, Address alleged or suspected illegal activity, Enforce and administer our agreements with Members, Protect the rights, Sailing Vehicle, or personal safety of Boatsy, its employees, Members, or the public.
Where appropriate, we may notify Members about legal requests unless: Providing notice is prohibited by the legal process itself, court order, or by applicable law, or We believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to Boatsy, our Members, or expose Boatsy to a claim of obstruction of justice.
Programs with Managers and Owners. We may share personal information of Hosts and Guests with boat owners, management companies, sailing' associations, marinas, and/or boat managers (“Boat Management”) for services with Boat Management. This includes, for example, guest booking information, personal information, including contact information, shared with Boat Management of the boat, sea vehicle, or community where a boat is docked and/or the boat rental is located.
Host Information Provided to Boatsy for Work Customers. If a booking is designated as being for a business or work purpose, we may disclose information related to the booking to the relevant enterprise, such as the name of the Host, boat rental address, booking dates, Listing details, etc., especially when the enterprise is enrolled in Boatsy for Work.
Service Providers. We share personal information with service providers to help us run our business, including those that help us: Verify your identity or authenticate your identification documents, Conduct background checks, fraud prevention, security investigations, and risk assessments, Perform product development, maintenance, and debugging, Provide customer service, advertising, or payments services, Offer additional services you select.
Business Transfers. In any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event involving Boatsy, we may sell, transfer, or share some or all of our assets, including your information. In such cases, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.
Corporate Affiliates. To support the provision, integration, promotion, and improvement of the Boatsy Platform and services, we may share personal information within our corporate family of companies.
OTHER IMPORTANT INFORMATION
Third-Party Partners & Integrations. The Boatsy Platform may link to third-party services, and your use of these services is subject to the privacy policies of those providers.
YOUR RIGHTS
You can exercise any of the rights described in this section consistent with applicable law. We may ask you to verify your identity and request before taking further action on your request.
Managing Your Information. You can access and update some of your personal information through your Account settings. If you connected your Boatsy Account to a third-party service, you can change your settings and unlink from that service in your Account settings. You are responsible for keeping your personal information up-to-date.
Data Access and Portability. In some jurisdictions, applicable law may entitle you to request copies of your personal information held by us, request copies of personal information you provided in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider (where technically feasible).
Data Erasure. You can request that your personal information be deleted in certain jurisdictions, enforcing our Terms of Service (see section 13.2). Please note that if you request the deletion of your personal information, or if your account is suspended, terminated, or voluntarily closed: We may retain your personal information as necessary for our legitimate business interests, such as fraud detection and prevention, and enhancing safety. For example, if we suspend a Boatsy Account for fraud or safety reasons, we may retain certain information from that account to prevent that Member from opening a new Boatsy Account in the future. We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Boatsy may keep information for tax, legal reporting, and auditing obligations. Information you have shared with others (e.g., Reviews, forum postings) may continue to be publicly visible on Boatsy, even after your Boatsy Account is canceled. However, attribution of such information to you will be removed. Additionally, residual copies of your personal information may not be removed from our backup systems for a limited period of time.
DEFINITIONS
SECURITY
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Boatsy Platform will be subject to the revised Privacy Policy.
CONTACT INFORMATION AND RESPONSIBLE BOATSY ENTITIES
For questions or complaints about this Privacy Policy or Boatsy’s handling of personal information: People First Experiences Limited, C/O Eee Accountants, 35 New Broad Street, London, England, EC2M 1NH or email us on [email protected].